Shipping and delivery

We ship from the USA to Switzerland and Liechtenstein. The price you see at checkout already includes Swiss VAT and import duties, so there's nothing more to pay when your parcel arrives.

At a glance

• We deliver to Switzerland and Liechtenstein only.
• Your order ships within 2 business days with DHL Express or UPS Expedited, both tracked.
• Delivery usually takes 3–8 business days from your order.
• VAT, duties and customs clearance are included. No extra charges at your door.

Where we deliver

We deliver to addresses in Switzerland and Liechtenstein. We can't ship to other countries from this shop at the moment.

Shipping methods and costs

You choose the shipping method at checkout:

• DHL Express: 3–6 business days in transit
• UPS Expedited: 1–6 business days in transit

The shipping cost depends on the total weight of your order. You'll see the exact price for each method at checkout before you pay.

Delivery times

We pack and hand over your order to the carrier within 2 business days. With transit time, most orders arrive 3–8 business days after you order. Weekends and public holidays don't count as business days.

Your parcel travels from the USA and goes through Swiss customs on the way. Customs checks can occasionally add a day or two. The carrier handles this for you.

VAT, duties and customs

All our prices for Switzerland and Liechtenstein include Swiss VAT, import duties and customs clearance fees. We pay these to the carrier, so you won't receive a bill from DHL, UPS or Swiss customs.

If a carrier ever asks you to pay anything on delivery, please don't pay it. Email us with your order number and we'll sort it out.

Tracking your order

As soon as your order ships, we'll email you a tracking number and a link to follow your parcel. Tracking can take up to a day to show the first update.

Delivery address

Please check your address carefully at checkout. If you spot a mistake, email us straight away. We can only change the address before your order has shipped.

If the carrier can't deliver your parcel, they'll usually leave a notice or try again. Parcels that aren't collected may be sent back to us.

Missing or damaged parcels

If your tracking says "Delivered" but you can't find your parcel, check with neighbours and your building's mailroom first, then email us. We'll look into it with the carrier.

If your parcel arrives damaged, please follow the steps on our Returns and refunds page. Report it within 14 days of delivery with photos.

Returns

You can return most items within 30 days of delivery. Read how it works on our Returns and refunds page.